We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
Posted Nov 18, 2025 - 16:30 UTC
Monitoring
We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
Posted Nov 18, 2025 - 14:50 UTC
Update
We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.
Posted Nov 18, 2025 - 14:12 UTC
Update
Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.
Posted Nov 18, 2025 - 13:34 UTC
Identified
Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.
Posted Nov 18, 2025 - 13:24 UTC
Investigating
Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.
Posted Nov 18, 2025 - 13:17 UTC
This incident affected: Dashboard, Mobile, Spend Management, Bill Pay, and Home Page.